وظائف شاغرة | مطلوب موظفين دعم فني للعمل لدى شركة - Technical Support
Minerets Tech Company, one of the software leading companies in Jordan, is seeking to recruit A Software Technical Support:
Main tasks and responsibilities:
• Respond to customer queries in a timely and accurate manner via phone, email or chat.
• Identify customer needs and assist customers to use specific features.
• Update the internal FAQ with information about technical issues and useful discussions to customers.
• Follow-up with customers to ensure their technical issues are resolved.
• Share feature requests and effective workarounds with the Product team.
• Gather customer feedback and share with Support Manager.
• Analyze and report product malfunctions to Support Manager.
Skills and experience:
• B.E. in Computer Science or a related field.
• 0-2 years overall development/technical support experience.
• Good knowledge of Microsoft SQL Server at dev level
• (Queries, joining, views, Stored Procedures, etc.).
• Exceptional problem-solving skills.
• Interpersonal communication with strong verbal/written English skills.
please send your CV to (career@minerets.net) mentioning the job title on the email subject.
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