Minerets Tech Company, one of the software leading companies in Jordan, is seeking to recruit A Software Technical Support:

Main tasks and responsibilities:

• Respond to customer queries in a timely and accurate manner via phone, email or chat.

• Identify customer needs and assist customers to use specific features.

• Update the internal FAQ with information about technical issues and useful discussions to customers.

• Follow-up with customers to ensure their technical issues are resolved.

• Share feature requests and effective workarounds with the Product team.

• Gather customer feedback and share with Support Manager.

• Analyze and report product malfunctions to Support Manager.

Skills and experience:

• B.E. in Computer Science or a related field.

• 0-2 years overall development/technical support experience.

• Good knowledge of Microsoft SQL Server at dev level

• (Queries, joining, views, Stored Procedures, etc.).

• Exceptional problem-solving skills.

• Interpersonal communication with strong verbal/written English skills.

please send your CV to (career@minerets.net) mentioning the job title on the email subject.