Overall job description

We are looking for an experienced and outstanding sales officer and customer care to join our team. As a Sales officer and customer care, you will be responsible in calling customers to confirm product order, up-sell and cross-sell ordered products with relevant products, Sales officer will be in charge of reaching company targets in addition to working on solving customer complaints and ensuring acquiring their stratification.

Responsibilities

-Call customers to explain products, offers and product packages ( through up selling & cross selling) to encourage purchases.

-Reach the company targets in terms of products selling and confirmation.

-Collaborate with the logistics team to ensure customer confirmation on the purchased products and maintain their data on the system.

-Answer customers' questions and resolve the received complaints along with the relevant department as needed.

-Call customers on a regular basis to measure their satisfaction and expectation.

-Develop in-depth knowledge of company products and packages.

-Support, motivate and train other sales team members when needed.

-Assist in the market research process to ensure the company meets customers needs and possibility of improvement of products choosing.

-Develop and maintain long-lasting relationships with customers, and deliver their needs and expectations in the most effective manner to the concerned department.

Qualification and Competencies

BSc degree in Marketing or relevant field

1-3 years of experience as a Sales and customer care or similar role

Excellent speaker and communicator with the customers.

Proven track record of achieving sales targets.

Excellent customer service skills and exceptional problem solver.

Excellent multitasking skills

Team player

Good time-management skills

Attention to detail

Working hours will be from Saturday to Thursday from 9am to 5pm