القائمة الرئيسية

الصفحات

وظائف شاغرة | مطلوب موظفين للعمل لدى طلبات - Rider Operations Manager

وظائف شاغرة | مطلوب موظفين للعمل لدى طلبات - Rider Operations Manager

 وظائف شاغرة | مطلوب موظفين للعمل لدى طلبات - Rider Operations Manager


  • Responsible for lifecycle Strategy - set up and execute campaigns that improve the rider lifecycle: improving performance, minimizing churn, reactivating lapsed riders

  • Set training & onboarding strategy to improve rider quality & experience 

  • Take ownership of high-leverage projects and drive them forward to completion using team members to help in execution

  • set-up and execute campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns

  • Ensure rider safety & wellbeing are top priority and solid measures and tools are in place

  • Responsible for managing the internal fleet and the performance of our internal riders  

  • Lead the rider support team

  • Assist the management in developing operations strategy for effectively scaling the operations

  • Design new processes, and optimize existing processes for smooth functioning of the logistics department

  • Responsible for the country's rider happiness index, attrition rate, compliance rate and city level satisfaction score

  • Set up SOPs, policies, and tools for safety/compliance of riders

Key selection criteria:

  • Bachelor's Degree, MBA is a plus

  • 5-7 years of experience in food/grocery tech industry is highly preferred

  • Extensive experience in Data Analytics

  • Strong communication skills, both written and verbal 

  • People management skills: Experience of managing bigger group of people

  • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams

  • Extensive experience in Data Analytics & the ability to analyze data and derive insights from comprehensive data reports

  • Ability to deal with ambiguity, work under pressure, handle stress




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