وظائف شاغرة | مطلوب موظفين للعمل لدى طلبات - Rider Operations Manager
Responsible for lifecycle Strategy - set up and execute campaigns that improve the rider lifecycle: improving performance, minimizing churn, reactivating lapsed riders
Set training & onboarding strategy to improve rider quality & experience
Take ownership of high-leverage projects and drive them forward to completion using team members to help in execution
set-up and execute campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns
Ensure rider safety & wellbeing are top priority and solid measures and tools are in place
Responsible for managing the internal fleet and the performance of our internal riders
Lead the rider support team
Assist the management in developing operations strategy for effectively scaling the operations
Design new processes, and optimize existing processes for smooth functioning of the logistics department
Responsible for the country's rider happiness index, attrition rate, compliance rate and city level satisfaction score
Set up SOPs, policies, and tools for safety/compliance of riders
Key selection criteria:
Bachelor's Degree, MBA is a plus
5-7 years of experience in food/grocery tech industry is highly preferred
Extensive experience in Data Analytics
Strong communication skills, both written and verbal
People management skills: Experience of managing bigger group of people
Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
Extensive experience in Data Analytics & the ability to analyze data and derive insights from comprehensive data reports
Ability to deal with ambiguity, work under pressure, handle stress
تعليقات
إرسال تعليق