• Responsible for lifecycle Strategy - set up and execute campaigns that improve the rider lifecycle: improving performance, minimizing churn, reactivating lapsed riders

• Set training & onboarding strategy to improve rider quality & experience 

• Take ownership of high-leverage projects and drive them forward to completion using team members to help in execution

• set-up and execute campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns

• Ensure rider safety & wellbeing are top priority and solid measures and tools are in place

• Responsible for managing the internal fleet and the performance of our internal riders  

• Lead the rider support team

• Assist the management in developing operations strategy for effectively scaling the operations

• Design new processes, and optimize existing processes for smooth functioning of the logistics department

• Responsible for the country's rider happiness index, attrition rate, compliance rate and city level satisfaction score

• Set up SOPs, policies, and tools for safety/compliance of riders

Key selection criteria:

• Bachelor's Degree, MBA is a plus

• 5-7 years of experience in food/grocery tech industry is highly preferred

• Extensive experience in Data Analytics

• Strong communication skills, both written and verbal 

• People management skills: Experience of managing bigger group of people

• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams

• Extensive experience in Data Analytics & the ability to analyze data and derive insights from comprehensive data reports

• Ability to deal with ambiguity, work under pressure, handle stress