Job Description:

•Handle customers’ interactions.

•Communicate with customers via multiple channels.

•Answer all incoming requests and address customers’ problems in a timely manner.

•Escalate issues or unresolved queries to the Team Leader or Supervisor as directed.

Skills:

The minimum requirements for this position include:

•Customer service skills.

•Ability to solve customers’ problems.

•Candidate must be an English speaker (minimum level B1) and Arabic.

•Excellent communication skills (written, verbal and listening skills) in both languages.

•Excellent typing skills.

•Ability to work in alternating shifts; weekends and holidays based on business needs

If you read the below and feel you are a fit for the job, please email us your CV at hr@crystel.co