• Following up on orders to ensure that they will meet customer delivery requirements

• Communicating delays proactively with the sales team

• General knowledge of products and lead times

• Corresponding with Customer Service Representative or customer regarding order requirements.

• Identifying when other team members, or others outside the team, are in need of assistance to satisfy all customer needs.

• Responding with commitment and sensitivity to satisfy the needs of internal and external customers.

• Promoting quality and continuous improvement.

• Escalating issues when appropriate.

• Assisting with the review of order books, running reports, order management activities, and assisting other team members as needed.

Qualifications:

- Bachelor's degree in a relevant field of study from a reputable university

- Very good command of English, both written and spoken

- 1-2 years of experience in a relevant field

- Very good Microsoft Excel skills

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