Job Description

Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your daily tasks will be:

 - Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services

- Providing assistance concerning billing and service terms and procedures to customers

- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.

- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.

- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

- Performing other duties related to the job as assigned by the direct supervisor.

What Do You Need to Qualify

The suitable candidate should fit the below requirements:
- 0-3 years’ experience in a related field
- Holding a Bachelor’s degree of one of the below majors:

• Computer engineering
• Telecommunication Engineering
• Communication Engineering
• Computer Information System
• Computer System
• Networking
• Software Engineering

 Soft Skills:

• Customer Oriented.

• Excellent Communication skills.

• Excellent Team work skills.

• Works under pressure.