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وظائف شاغرة | مطلوب موظفين للعمل لدى أرامكس

 
وظائف شاغرة | مطلوب موظفين للعمل لدى أرامكس

وظائف شاغرة | مطلوب موظفين للعمل لدى أرامكس 



Job description:
 

Job Responsibilities
 

 

  • Support the CX Leader in defining key customer experience personas.
  • Recommend to CX Leader the key customer journeys which need to be mapped and monitored.
  • Support during workshops with key stakeholders, customers, product owners, channels owners, function heads and vertical focus communities in order to map customer journeys.
  • Work on Customer Journey Mapping tools to map current customer journeys and create visual representations.
  • Be present during stakeholders engagement sessions to reflect future state journeys and their visuals.
  • Create coherent journey narratives to inspire the organization to enhance customer experience.
  • Support the CX Leader with analytics to identify major pain points and respective improvement priorities.
  • Use the Customer Journey Dashboard or monitoring tool to monitor journey measurements on daily basis.
  • Support by connecting with local stakeholders and gain a deeper understanding of the different touchpoints and channels to leverage local expertise and ensure a coordinated and symphonic customer experience across the Aramex network.
  • Work with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
  • Support the CX Leader to pilot and lead the implementation of special projects/initiatives in certain locations and taking it globally based on the success achieved.

 


 

Job Requirements
 

 

  • Bachelor’s in Industrial Engineering, Business or relevant field
  • 0 - 2 years’ experience
  • Excellent communication skills
  • Excellent command of English
  • Excellent analytical skills
  • Knowledge of Customer Journey Mapping or Design Thinking is a plus
  • Ability to work independently
  • Flexibility to travel
  •  

Profile description:
 

Aramex International L. L. C.

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