وظائف شاغرة | مطلوب موظفين للعمل لدى أرامكس
Job description:
Job Responsibilities
- Support the CX Leader in defining key customer experience personas.
- Recommend to CX Leader the key customer journeys which need to be mapped and monitored.
- Support during workshops with key stakeholders, customers, product owners, channels owners, function heads and vertical focus communities in order to map customer journeys.
- Work on Customer Journey Mapping tools to map current customer journeys and create visual representations.
- Be present during stakeholders engagement sessions to reflect future state journeys and their visuals.
- Create coherent journey narratives to inspire the organization to enhance customer experience.
- Support the CX Leader with analytics to identify major pain points and respective improvement priorities.
- Use the Customer Journey Dashboard or monitoring tool to monitor journey measurements on daily basis.
- Support by connecting with local stakeholders and gain a deeper understanding of the different touchpoints and channels to leverage local expertise and ensure a coordinated and symphonic customer experience across the Aramex network.
- Work with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
- Support the CX Leader to pilot and lead the implementation of special projects/initiatives in certain locations and taking it globally based on the success achieved.
Job Requirements
- Bachelor’s in Industrial Engineering, Business or relevant field
- 0 - 2 years’ experience
- Excellent communication skills
- Excellent command of English
- Excellent analytical skills
- Knowledge of Customer Journey Mapping or Design Thinking is a plus
- Ability to work independently
- Flexibility to travel
Profile description:
Aramex International L. L. C.
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