Duties & Responsibilities

• Provide exceptional customer service by responding to RJ customers' inquiries, concerns and requests for assistance with accurate information and solutions.
• Respond to incoming calls and emails while maintaining the highest level of customer care.
• Assist travel agents with their clients' special needs.
• Provide customers with flight, route, and pricing information.
• Issue tickets to RJ customers to ensure that their requests are fulfilled.
• Resolve and assist customers with baggage issues.
• Promote additional services offered by RJ.

• Fluency in English and Arabic.
• Excellent customer service skills.
• Excellent listening and communication skills.
• The ability to work in a shift schedule with multiple shifts.
• The ability to maintain a professional attitude under high-pressure situations.
• Willingness and ability to work weekends and holidays as necessary.
• Experience in Amadeus Ticketing & Reservation System is preferred.
  

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