وظائف شاغرة | مطلوب مهندسين دعم فني للعمل لدى ztar
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Job description
We’re looking for a self-motivated individual, who seeks to succeed and exceed expectations in his/her work, through their commitment and high sense of ownership. We care and strive to excel in our customer service, and we’re looking for a team member who goes above and beyond in meeting customers’ needs, with utmost professionalism.
As a new employee, you will be trained on network operations, internal systems, and external partner systems towards becoming a SME on all products and systems.
Ztar Mobile teams are innovating the way people and businesses buy wireless. It’s the diversity of our people, backgrounds and ideas that inspires the innovation that create exceptional mobile experiences through everything we do. We bring over 18 years of global mobile solution experience to every partnership, helping our clients create and deliver intuitively seamless mobile experiences for their customers. We connect strategy, creativity, technology, and execution to help our clients reinvent their business and deliver a full mobile customer journey. We invite you to join us in that journey!
Responsibilities
Directly support our customers through Zendesk applications, providing response, explanation, and resolution to their inquiries.
Provide excellent customer service throughout support negotiations.
Collaborate and work on Care team initiated Tier3 tickets, and submit/track tickets to development on using JIRA after identifying the source, whether it’s billing, systems or any related processes.
Provide feedback and recommendations on customer experience, based on interactions with customers, Care team and Ztar team members.
Assist with operational projects, working on clients’ accounts and resolving errors with Care and Development teams.
Combine information from different systems, pulling it all together to rectify issues, or identify and provide solutions.
Flexible work hours, possible nights and weekends.
Experience
Excellent Spoken and Written English is a MUST.
An Associate Degree or equivalent work experience in information technology, and computer software.
2 years’ experience in customer care services, directly dealing with clients.
3+ years wireless technical experience in telecommunications ,billing, and troubleshooting.
Prior experience with SQL queries and statements.
Experience in reporting issues/bugs using JIRA is preferred.
Experiece in troubleshooting logs from Kibana, graylog or any other logging system is preferred.
Experience debugging APIs (RESTful or SOAP) is preferred.
Experience working with File transfer system like SFTP and FTP( FileZilla, WinSCP) is preferred.
Experience with Firebase, wordpress, or postmark is a bonus.
Excellent communication skills, verbal and written.
Experience working remotely while communicating effectively with team members.
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