وظائف شاغرة | مطلوب اخصائي تجربة العملاء للعمل لدى sporter
We are seeking for an experienced Customer Experience Representative to join our Talented Team.
Responsibilities:
Work in an energetic call center environment answering inquiries coming through live chat calls, emails or social media. Listen to customers’ questions and concerns, and provide answers or responses.
Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
Review or make changes to customer accounts.
Handle returns or complaints. Record details of customer contacts and actions taken. Research answers or solutions as needed.
Help retain customers by answering customer questions and complaints in a helpful and professional manner.
Refer and/or escalate customers to supervisors, managers, or others who can help when and if needed.
Qualifications:
Diploma, priority will be given to BA in marketing or business;
Minimum of 1 year work experience providing service directly to customers;
High interpersonal skills, ability to creating positive interactions with customers;
Fluency in English with creative writing skills (both English and Arabic)
Energetic and enthusiast.
تعليقات
إرسال تعليق