وظائف شاغرة | مطلوب موظفين خدمة عملاء للعمل لدى basket

The role of customer support (CS) agent at Basket technologies is responsible for the below tasks and responsibilities:

Create an exceptional, personalized service experience for users.

Provide positive, fast, and complete support resolutions to users via various access channels.

Provide support to both shoppers and customers.

Identify common trends within support interactions and escalate appropriately. Ability to quickly identify and resolve customer inquiries.

Act with the customer in mind and advocate for the user community.

Communicate effectively and exercise sound judgement when interacting with customers.

Infuse all interactions with empathy and kindness.

Excellent attention to detail and ability to proactively solve for the customer.

Eligible candidates should meet the below requirements:

1+ years experience in customer service or call center a plus, but not mandatory.

Flexible schedule, willing to work non-traditional business hours and weekends; morning, afternoon and overnight shifts.

Bachelor's degree or some college (preferred) Computer proficiency.

Highly sociable and a good communicator.

Dependable and punctual time management skills Strong writing skills and impeccable attention to detail.

Strong problem-solving skills with the ability to creatively resolve difficult situations.

Ability to work in a fast-paced environment.

arab careers