وظائف شاغرة | مطلوب مهندس للعمل لدى اورنج
Job Description
To Supervise the networks alarms on 24/7.,To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.,To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).,To report faults (through FT creation & phone calls) on time.,To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.,To apply the escalation procedure when faults exceed the target TTR (Time To Repair).,To follow-up with the faults resolutions until they are finally resolved.,To support the field teams in minimizing the outages durations.,To be an active player in the “crisis management” processes.,To act as information gateway internally and externally (SPOC).,To provide "networks faults analysis"/"network unavailability per cause" reports
Job Requirements
Bachelor degree in Telecommunications, Electronics , and Computer Engineering,Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Swithcing (PSTN/OCB) & TDM LL platforms (Tellindus),Knowledge in IT systems, Databases, and Operating Systems ( Win, Unix ..etc).,Fluent in English , written and spoken.,Communication and analytical skills.,Steadiness under pressure of work
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