وظائف شاغرة | مطلوب موظفين خدمة عملاء للعمل لدى ارامكس
Job Description
Focal point for customer's shipping requests.
Provide freight solutions to customers.
Develops relationships with allocated customers.
Manage end to end shipment life cycle liaising with all internal and external stakeholders.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Provides spot quotations and closes contract.
Takes and handles customer inquiries, e.g. Track and Trace
Responsible for all KPIs and SLAs agreed with allocated customers.
Takes and registers all customer complaints.
Drives solution of customer complaints by solving it directly or assigning tasks to other function.
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
Ensure seamless transaction liaising with Pricing and Billing teams.
Key Requirements
1-3 years' experience in Freight Forwarding / Freight in general - mandatory experience
1-3 years' experience of Customer Service preferably handling key business clients
Good product knowledge (ocean and air freight)
Working knowledge of transportation management systems (TMS)
Commercial acumen to drive sales
Ability to handle challenging situation in a composed manner
Excellent knowledge in Microsoft offices
Excellent English Verbal & Written skills
تعليقات
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