وظائف شاغرة | مطلوب موظفين للعمل لدى أورانج - Sales & Services Advisor
Job Description
- To achieve sales targets of products and services lines.
- Handle & interact with customers in a professional manner respecting the company’s policies & procedures, and maintaining shop KPI’s (waiting time, sales achievements, mystery shopping,…).
- Resolve all issues related to after sales, i.e. receiving and sending handsets from / to repair centers in coordination with the Back Office team.
- Retain customers through handling subscription cancellation (upon customer's request) in courtesy and by reporting it to the specialized team. Accurate cash handling, data entry, and complying with company selling procedures and policies.
- Maintain up-to-date knowledge of latest promotions, services, products and developments by benefiting from all info channels such as (ozone, help desk, and sales academy).
- Conform to all confidential information pertaining to company or individual customers and not to disclose or reveal any of the information to unauthorized persons or agency.
- Comply to customer contracts filling standards and rules.
- Inform direct management of any mistake either human, financial, or system mistakes on the spot.
- Provide constant and reliable feedback to Supervisor/Manager on issues related to company products, services, market related, or any issue that can affect the business (network problem, system's failure/outage…etc).
- Provide daily financial and system reports and mistake to shop manager.
- Utilize the TCRM system to log all cases that were not solved in shop, and communicate with the concerned stakeholder when needed.
- Take full responsibility of the customer visiting the concerned shop by not transferring him/her to any other shop without direct management approval.
- Participate in the company's business activities as requested by Manager.
Job Requirement
- Bachelor degree Economics , Business Administration or marketing.
- 1 years experience in related field.
Special video required about the following:
No special requirements
Job Title
Sales & Services Advisor
Job Type
Full Time
Job Location
Amman, Jordan
Industry
Telecommunications
Career Level
Junior level
Experience Required
Fresh Grad
Major
Business Administration, economic, Marketing
Language
English, Arabic
Required Skills
Communication, Initiative, Negotiation, customer focus, proacrive
Posted On
11 Feb, 2021
Job Deadline
Not Mentioned
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