مطلوب موظفين | مطلوب مدير برامج الاعمال للعمل لدى مايكروسفت في عمان - Business Program Manager
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Responsibilities
• Single advocate for Amman CE&S site, managing strategic stakeholders such as the site leader, real estate and facilities, local IT, local security. Ensuring effective business relationships to anticipate and manage issues and escalations.
• Responsible for annual site plan and delivery, working with Site Admin, Ambassadors and other partners to ensure success.
• Drive programmes and project for CE&S to improve employee experience, curate the MS Culture and transformation.
• Ensure effective business operations for CE&S team including facilities and office space management, business support operations, compliance and adherence to local regulations & standards, insurance, and health & safety.
• Manage an efficient and modern administrative support framework.
• Drive site identity to create visual impact of CE&S, local culture, recognition and a sense of belonging eg through All Hands, Newsletters etc.
• Work closely with CE&S Leadership teams on representing Jordan & MEA eg, CSS transformation, manager communities, culture, organisation alignment
• Local engagement with CE&S Business Engagement Manager, GMSO (Local Sales Organisation), HR, and other onsite teams to create opportunities to collaborate, develop services and demonstrate value.
• Support local programmes eg MACH, Education links, Employee Resource Groups.
• Accountable for improving site health in Amman through use of data (scorecards, power BI) and reviews eg monthly ROB, using insights to innovate and identify emerging issues.
• Business continuity management, collaborating with RE&F, Security and delivery teams to ensure smooth transition of operations during local disruption and continuity situation
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Bachelors or Masters degree in one of the following:
Project Management
Change Management
Communications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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