وظائف شاغرة للعمل لدى كريستال Team Leader or Supervisor
If you are a talented Contact Center Team Leader or Supervisor, who wants to join our outstanding outsourcing company and work on a reputable and global account, then we would like to hear from you.
Duties , Skills and Responsibilities:
• Lead and supervise a team of Customer Care Agents of diverse levels.
• Provide support to team members on daily inquiries.
• Organize, supervise, evaluate, manage and monitor the Customer Care Agents’ daily activities.
• Manage the team’s shifts and rosters to adhere to client’s requirements and KPIs.
• Manage the team’s daily activities to ensure set KPIs are met.
• Develop strong relationship with clients, follow up and ensure that the services provided meet all set KPIs.
• Minimum 3 years’ experience as Contact Center Team Leader.
• High analytical skills.
• Knowledge in contact center KPIs.
• Able to articulate and communicate in Arabic and English – both written and spoken.
apply by sending your CV via email to hr@crystel.co and please mention in the subject “Contact Center Team Leader”
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